Shipping policy

Node ONE Shipping Policy

Last updated: October 30, 2026.

Preparation and estimated lead times

  • Otter: 2 weeks from order to shipment.
  • Manatee and Dolphin: 4 weeks from order to shipment.
  • Beluga (23.8-inch) and Orca (27-inch): 5 weeks from order to shipment.

These estimates allow time to source your device, assemble it, install Node OS, run functional tests and verify it before dispatch.

We ship as soon as your unit is ready, so your order may ship earlier than the estimate. Carrier transit time is additional and begins after dispatch. If the expected shipping date changes, we will contact you with an update.

Ready-to-ship stock is shown only when confirmed by Reef Research Labs. Unless the listing explicitly says a unit is ready to ship, please allow the lead time above.

Shipping charges and destinations

Our checkout shipping area is the United States. Flat shipping per computer is listed below. Signature is required on delivery. These are shipping-service choices after preparation; Priority Mail does not shorten the two-week Otter, four-week Manatee/Dolphin or five-week Beluga/Orca preparation estimate.

  • Otter: $40 USPS Ground Advantage or $55 USPS Priority Mail.
  • Manatee: $60 USPS Ground Advantage or $85 USPS Priority Mail.
  • Dolphin: $70 USPS Ground Advantage or $110 USPS Priority Mail.
  • Beluga or Orca: $80 USPS Ground Advantage or $120 USPS Priority Mail.

Shipping and applicable taxes are confirmed at checkout.

Order one Node ONE computer per checkout. For multiple computers, contact support@reeflaboratory.com before ordering for a shipping quote.

Small accessories ship separately, with their own USPS postage and handling shown at checkout. When accessories are ordered with a computer, checkout adds the accessory shipment charge to the computer shipping charge. Review the full total before paying.

Fixed and rotating mounts, and international checkout shipping, are awaiting final packing and shipping arrangements. If a product, destination or delivery service is unavailable at checkout, contact support@reeflaboratory.com before ordering.

Delivery address

Provide a complete and accurate shipping address. Contact us promptly about corrections. Address changes after carrier handoff depend on the carrier and cannot always be accommodated.

Tracking and dispatch

We provide tracking information when your order ships. Tracking may take time to show its first carrier scan. Creation of a shipping label alone does not mean the carrier has accepted the parcel. Carrier tracking provides the available transit and delivery updates.

Delays, loss or damage

Carrier delivery dates are estimates and can change because of weather, routing, customs or other disruptions. If a parcel appears delayed, lost or damaged, contact support@reeflaboratory.com with your order reference. For damage, keep the packaging and provide photographs where possible so we can investigate and arrange the appropriate next steps under our Return and Refund Policy. These provisions do not limit applicable consumer rights.

Cancellations and returns

Cancel before carrier handoff for a full refund. Once the package has been accepted by the carrier, wait for delivery before requesting a return. The 30-day return window begins after delivery. See the complete Return and Refund Policy for return-shipping responsibility and other conditions.

Contact

Reef Research Labs LLC. Email support@reeflaboratory.com for shipping assistance.